Shipping policy

Shipping Policy

Shipping Region

Yonex South Africa ships exclusively within South Africa.

We do not offer international shipping or cross-border courier services.

Customers Located Outside South Africa

Customers located outside of South Africa may still place an order under one of the following conditions:

The customer arranges their own courier to collect the order from our premises within South Africa; or

The customer provides a valid delivery address within South Africa that we can ship to using our standard courier services.

In these cases:

Yonex South Africa accepts no responsibility for the shipment once it has been collected by the customer’s appointed courier.

All risks, customs processes, duties, taxes, and cross-border logistics become the sole responsibility of the customer.

Proof of collection may be required before an order is marked as completed.

Shipping Destinations

We deliver to physical addresses within South Africa only, subject to courier availability.

We do not ship outside of the South African region.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing time is separate from delivery time.

Delivery Timeframes

Estimated delivery times:

South Africa: 2–5 business days

Delivery times are estimates and may be affected by courier delays or external factors.

Shipping Costs

Shipping fees are calculated at checkout based on destination and order size.

Any additional costs related to cross-border delivery, customs clearance, or third-party couriers are the responsibility of the customer.

Order Tracking

Tracking details will be provided once the order has been dispatched or collected, where available.

Incorrect Address & Failed Deliveries

Customers are responsible for ensuring delivery details are accurate.

Failed deliveries or re-routing caused by incorrect information may result in additional charges.

Damaged or Missing Items

Please report any damaged or missing items within 48 hours of delivery or collection, along with clear photographic evidence.

Contact Us

If you are located outside South Africa and wish to arrange collection or delivery to a location outside of South Africa, please contact us before placing your order so we can assist. Contact us at: info@yonexsouthafrica.co.za